Betting is entertainment — not a burden. gr99 wants you to enjoy every moment, but within your limits. Our responsible gaming guide is here to show you the way.
Responsible gaming means betting on your own terms — deciding how much time you spend, how much money you put in, and when to stop. At gr99, we believe betting should be a form of entertainment, not the center of your life. Building responsible gaming habits keeps you healthy in the long run, strengthens your relationships, and protects you from financial stress.
Many people in Bangladesh start betting online just for fun, but over time some find it turning into a habit they can't easily shake. gr99 wants to prevent that. That's why we've built a responsible gaming environment for every user — one where you stay in full control of your own experience.
Problem betting doesn't always appear overnight — it builds gradually. There are common warning signs to watch out for. If you notice any of these in yourself or someone close to you, it's important to act right away.
Gr99 is more than just a betting platform — we're committed to building a responsible community. In line with our policy, we've put multiple safeguards in place so every user can play in a safe environment. From age verification to deposit limits, your safety is always our top priority.
We believe a happy, healthy player is gr99's greatest asset. If you ever feel you need support, our team is always here — don't hesitate to reach out.
Gr99 enforces a strict 18+ policy. Every user's age is verified at registration. Parents who want to prevent their children from accessing this platform are advised to use parental control tools on their devices. If a minor is identified on gr99, their account is immediately closed and any deposited funds are returned.
Financial control is the cornerstone of responsible gaming. Only bet what you can afford to lose — never use savings, bill money, or funds your family depends on. gr99 lets you set deposit limits to help you stay within your monthly budget.
This is a general guide. For an accurate assessment, please complete the self-assessment.
These features are here to keep your gaming experience safe and enjoyable.
Set a daily, weekly, or monthly deposit limit. Once a limit is in place, you won't be able to deposit beyond that amount — keeping you within your budget.
Set a time limit for your sessions before you start playing. When that time is up, gr99 will automatically notify you and give you the option to log out.
Gr99 will remind you at regular intervals how long you've been playing and how much you've spent. These small nudges can make a big difference.
If you feel you need a break, activate a cooling-off period of 24 hours to 30 days. No bets can be placed from your account during this time.
If you need an extended break, self-exclude for anywhere between 6 months and 5 years. Your account will be completely inactive during this period.
Our support team is always on hand for any concerns or guidance. Reach us via live chat or email — we're here whenever you need us.
Activate your account's safety settings in just a few steps.
Log in to gr99.bet with your username and password, then go to the profile menu.
Go to the "Responsible Gaming" section in your profile.
Deposit limit, session time, or cooling-off period — configure your settings to suit your needs.
Set your limit and confirm. Changes take effect immediately and you'll receive an email confirmation.
Answer the questions below honestly — this is completely confidential and just for you.
Support is available through gr99 and various external resources.
Reach out to our live chat at any time. Our trained support team is ready to listen and guide you in the right direction.
Email us at support@gr99.bet and expect a response within 24 hours. You can also submit requests for self-exclusion or limit adjustments here.
Gr99's Help Center has detailed guides, FAQs, and information on responsible gaming tools.
Worried about a loved one's betting? Our support team can guide family members too — find out how you can help.
Here are answers to questions you might have.
Betting at gr99 is about more than winning or losing — it's about a safe and enjoyable experience. Sign up today and make use of our responsible gaming tools.