Gr99 Privacy Policy — Your Data Is Safe With Us

Some personal information is collected to create an account, use our services, and manage transactions on gr99. This data is used solely to improve service quality and maintain a secure environment.

Information Collected at Registration

• Identity Information: Full name, date of birth, gender, and nationality.
• Contact Information: Mobile number, email address, and residential address.
• Identity Verification Details: National ID (NID) or passport number — collected as part of the KYC process.
• Financial Information: Mobile banking numbers (bKash, Nagad, Rocket, etc.) and card details.

Automatically Collected Data

Certain technical information is collected automatically while you use the gr99 platform. This data is used to improve service quality and maintain security.

Gr99 uses your data only for specific, legitimate purposes. It is never used for unnecessary or unauthorized purposes. Details are outlined below.

• Account Management: Your information is used to complete the registration process, verify your account, and keep your login secure.
• Financial Transaction Processing: Your payment information is used to process deposits, withdrawals, and betting transactions.
• KYC & Fraud Prevention: Data is analysed to verify identity and detect money laundering, fraud, and suspicious activity.
• Customer Support: Our support team may access your information to resolve your complaints, questions, or requests.
• Promotional Communications: With your consent, we may send you SMS or email updates about bonus offers, promotions, and platform news.
• Legal Obligations: Information may be disclosed in response to lawful requests from government or regulatory authorities.
• Service Improvement: User experience data is analysed to improve platform performance and security.

Gr99 never sells your personal data to third parties. However, limited data may be shared with trusted partners where necessary to provide our services.

When Your Data May Be Shared

• Payment Processors: Necessary information is shared with payment processors such as bKash, Nagad, and Rocket to complete deposits and withdrawals.
• Identity Verification Services: Authorized verification agencies are used to verify identity documents as part of the KYC process.
• Legal Authorities: Information may be disclosed to relevant authorities in response to court orders, government directives, or money laundering investigations.
• Technology Partners: Limited technical data may be shared with technology service providers to support platform operations.

Gr99 retains your information only for as long as necessary. Once service obligations and legal requirements are met, unnecessary data is securely deleted.

• Active Account: All data is retained for as long as your account remains active.
• After Account Closure: Financial data and transaction records may be retained for up to 5 years as required by law.
• Inactive Accounts: Data for accounts inactive for more than 12 months is subject to review.
• KYC Documents: Copies of identity documents are securely stored after verification and deleted once they are no longer required.

When a data deletion request is submitted, gr99 will process it within a reasonable timeframe. However, certain information may be retained where required by law.

Gr99 gives you full control over your personal information. You have the rights listed below and can contact us at any time to exercise them.

• Right to Access: You have the right to know what personal data gr99 holds about you.
• Right to Rectification: If any of your information is inaccurate, you may request a correction.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Opt-Out: You can opt out of promotional messages at any time.
• Right to Data Portability: You have the right to obtain a copy of the data we hold about you.

To exercise these rights support@gr99.bet. We will respond within 30 business days.

Cookies are used on the gr99 website and app. A cookie is a small data file stored in your browser that helps improve the quality of our services.

Cookie Type

• Essential Cookies: Required to maintain login sessions and platform security. Disabling these cookies will prevent the platform from functioning properly.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to understand how users interact with the platform, helping us improve our services.
• Marketing Cookies: Used to show you relevant promotions. You can turn this off at any time.

You can manage cookies at any time through your browser settings. However, disabling essential cookies will prevent you from logging into your account.

Gr99 uses industry-leading security measures to protect your data. Our security team monitors systems around the clock.

• SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): You can enable two-factor authentication on your account for an added layer of security.
• Firewall & DDoS Protection: Our advanced firewall system blocks unauthorized access and protects against attacks.
• Regular Audits: Third-party security specialists conduct regular system audits.
• Data Backup: Critical data is backed up regularly to ensure it is never lost.

Gr99 works with a number of trusted third-party service providers to operate the platform. These partners are permitted to use your information only to the extent necessary to deliver their specific services.

• Game Providers: Licensed game providers are used to operate Live Casino, slots, and Sports Betting games.
• Payment Gateway: Accredited payment processors are used to ensure secure transactions.
• Analytics Services: Analytics tools are used to evaluate service quality, but they are not linked to any personally identifiable information.
• Communication Services: Approved communication platforms are used to send SMS and emails.

All third-party partners are contractually bound to uphold gr99's privacy standards. They may not use your information for their own marketing or any other purpose.

Gr99 is an adult platform. We do not knowingly collect personal information from anyone under the age of 18.

• Age is verified at the point of registration, and any account found to belong to a minor is closed immediately.
• If you believe a minor's information has been collected by mistake, a parent or legal guardian can contact support@gr99.bet and the data will be promptly deleted.
• As part of responsible gaming, gr99 has implemented a range of technical measures to prevent minors from accessing the platform.

Gr99 may update this privacy policy when necessary. You will be notified of any changes through the following methods.

• Website Notice: The update date and a summary of changes will be posted at the top of the page.
• Email/SMS Notifications: For significant changes, you will be notified directly through your registered contact details.
• Login Notifications: A notification may be displayed on your first login after any changes take effect.
• Effective Date: Any updated policy takes effect from the date it is published.

Continued use of the platform after any changes will be considered acceptance of the updated privacy policy.

For any questions, complaints, or requests regarding this Privacy Policy, please contact gr99's data protection team.

• Email: support@gr99.bet
• Help Center: gr99.bet/help-center
• Response Time: Responses are provided within a maximum of 30 business days.